General and LEGAL conditions



Our shipments in the peninsula (including Portugal) are made through the most appropriate Courier.

International: We work with several agencies always looking for the best service.

Delivery time

MOSES: The fact that it is available in the online store does not mean that it is in Stock, because we are doing them as we go.

If it is not in stock: 10 working days Depends on the model. If we have all the material we do it and send it in a few days. We love to ship it ASAP.

We have our own workshop and since we have so many models, we make them as they arrive, by order of order and prioritizing Express or Standard Shipping.

We work with more than 15 suppliers since each bassinet is made up of many pieces. Sometimes the baskets that we bring from Morocco fail us, the legs that are made for us in England, the mattresses that are made to measure in Murcia, the fabrics that are brought to us from England, USA, India or Berlin and so on. For this reason our delivery times are relative and each model has its history behind it.

Limited Edition models: 10 working days 

The models basic: These we are trying to create Stock, but luckily as always we go to the fullest we make them on the fly because we always have the fabrics.

In exceptional situations Comp season of discounts, and especially Black Friday there is a lot of accumulation of orders and shipments can be delayed. We do not send any incomplete order unless you expressly request it. Times can be extended up to 1 month.

Vestments: Same

International: 10 business days

+4 days land route in Europe

+2 days via plane Rest of the world

For more information contact us at

Marketing campaigns and discounts

The brand is free to carry out the appropriate marketing campaigns and discounts at any time without prior notice and depending on the products it has in stock and deems appropriate.

In no case will refunds of money be accepted due to price differences between campaigns and campaigns, as claims of this nature will not be accepted under any circumstances.

Shipping costs

Peninsula included PORTUGAL: Free

Balearic and Canary Islands: Check the rates on the Web (when you make your cart).

Europe: Check the rates on the Web (when you make your cart).

International: It depends on each country. Ask us if you don't see the country broken down in your cart.

Customs: Cucos Baby is not responsible for the customs expenses that some countries have. This expense is at the customer's expense and risk and we always notify conflicting countries that Cucos Baby is not charged under any circumstances.

For more information contact us at

Track your order

You get a tracking so you know where your order is and when it will arrive. If from the time you place your order (Made to order orders) until the expected delivery date there are changes of address, please notify us at as soon as possible.

Returns & Exchanges

MODEL CHANGE: Model changes from Scissors to Seesaw have a fixed cost of €60. Not only are the legs but accessories are included that we have to do again.

CHECK YOUR ORDER AS SOON AS IT ARRIVES: Once the bassinet arrives at home, it must be checked and assembled.

NO EXCHANGES OR RETURNS OF ANY PART OF THE BASS WILL BE ADMITTED DUE TO NOT HAVING ASSEMBLED IT AFTER 15 DAYS AFTER THE PURCHASE. The baskets are handmade, the legs are made to measure and there are items that do not match 100% with each other. That is why after a few months they may not coincide.

Unless it is a brand error, or product tare, the return shipping costs will be borne by the customer, without exception.

Bassinet CUSTOM or MADE TO ORDER They do not admit changes or returns.

If you are missing any part, contact us so that we can solve it as soon as possible (there are many and we may have missed something). Please mount and check the bassinet well. After 15 days from the delivery without having reviewed it, changes of parts are not allowed.

Limited Edition Models: We accept changes and returns in 1 week. These models are made to order and we buy the piece of fabric just for you.

Other models: After 15 days from the reception of the order, the money is not returned, instead we make a voucher. Without exception.

Money refund: Up to 15 days after receiving the order and if you are not happy or the product is defective, or it has been a brand failure. An attempt will be made to correct the error and it will be replaced by another identical one. In case of not reaching an agreement, the money will be returned, but the return costs are borne by the client.

Changes: Tell us what you want to change and we will solve it as soon as possible.

We only accept changes or returns on products without handling, Defective and with demonstrable breaks of origin (in this case, a file will be opened with Courier).

The products that are returned must be in their original box and must not be washed or manipulated. Once verified at source, its value will be refunded except for round-trip shipping costs, which amounts to €29 if the claim is correct.

The products will be collected by our courier for the return. In no case do we accept returns by other means.

Changes or cancellation due to delay: Our products are handmade so they may suffer delays. We give deadlines of 10 working days. There are cases that even because it is summer, holidays, Christmas... everything is paralyzed so it can take longer. No returns or cancellations due to late delivery. If you urgently have your order, there is an Express Shipping option or it is better that you contact us before and consult us. We understand that your pregnancy is long enough for you to count on having your bassinet ahead of time and for us helping you is one of the tasks that we like the most, we have bassinets in stock or that we can send you super fast.

For any type of claim, the email is

Cancel purchase

If you make a purchase on our website and decide to change your mind before it arrives, contact Cucosbaby as soon as possible at with the Subject: Cancellation of purchase.

It is important that you do it soon as we begin to prepare and manage your order in a within 24h-48h, if you exceed this time you will not be able to cancel and we can make you a voucher without expiration so that you can use it on our website.

Payment Methods

  1. PayPal through the web, it is not necessary to have a Paypal account since you do it directly with your credit or debit card.
  2. Wire transfer. Your order will begin to be managed once payment is confirmed in no. of account that we provide you.
  3. Stripe. With your card.
  4. Redsys POS.  By entering your card details in the bank gateway you are not transferring them to CucosBaby but you are directly entering them in the bank's payment gateway and with a very secure encryption, which does not allow anyone to have access to your card details. except you and your bank. This type of online payment is very similar to paying by card at the supermarket or restaurant. In addition, in the event that there is an exceptional problem, all the transaction information is automatically saved in your bank's database and you can access it when you need it.
  5. Direct payment with We will contact you via email for special and custom orders.
  6. put me downYou have the option to pay for your purchases in installments. Is so easy how to follow a few steps at the time of purchase (you will obtain financing instantly- you only have to give your Name and Surname. DNI/NIE, your debit or credit card and say in how many months you want to pay it). Here you can see how it works


We are committed to your privacy, we take care of your data and we take the new European Data Protection Regulation seriously.

We are the owners and responsible for this site

CUCOS BABY LAB SL, C/ Orihuela 1 bajo, 46009 Valencia- Spain B40519126

Workshop – Moses Laboratory located at: C/ Manuel Dualde 2 bajo 01, 46100 Burjassot – Valencia 

Cucos Baby® is a registered trademark.

Data Protection

By registering on the Web or requesting an order, you are authorizing us to include your personal data in a file owned by Cucos Baby Lab SL and to use and process them for the purpose of promoting our products.

Your data is processed solely for the purposes of customer management, advertising and commercial prospecting, including the sending (by post, e-mail or other electronic means) of commercial communications about products, services, offers, promotions and news.

We treat the information that you provide us to provide you with the requested service (purchase of products from our website) and bill it. We will keep the data as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations.

The data will not be transferred to third parties except in cases where there is a legal obligation.

You have the right to access your personal data, to rectify inaccurate data or to request its deletion when the data is no longer necessary for us.


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Cookies help to improve our Website and provide a better and more personalized browsing experience. Specifically, they allow us to:

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The User can reject cookies by activating the settings in the browser. However, if they are disabled, you will not have access to many of the Web's features and some services may stop working properly.

Links to third party websites

In no case will the existence of hyperlinks on websites outside our Website imply the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by CUCOS BABY of its contents or services. In no case, CUCOS BABY is responsible for the use or content of third-party websites that may link to the Website. Applicable legislation and competent jurisdiction The conditions of use of the Web are subject to Spanish legislation and disputes arising from them will be resolved before the Courts and Tribunals of the city of Barcelona, Spain, which will have exclusive and exclusive jurisdiction over any another jurisdiction This will be without prejudice to the jurisdiction of the Courts and Tribunals of the consumer's domicile in the event that the User has the status of consumer and user as provided in Law 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users, as well as other complementary laws or current regulations that replace it at any time.

Intellectual and industrial property 

The Web and its contents, including designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks, works, illustrations, photographs or industrial drawings and any other signs susceptible to industrial and commercial use (i) are owned and owned by CUCOS BABY or by third party owners who have duly authorized us to include them on the Web and (ii) are protected by national and international legislation on intellectual and industrial property.

In no case will it be understood that CUCOS BABY grants any license related to the waiver, transmission, total or partial assignment of said rights, nor is any right conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication of said contents without the prior written authorization from CUCOS BABY 

The User can only use the Web and its contents for personal and private use, any other use being prohibited.

User Obligations 

In general, users must always act in accordance with the law, good customs and the requirements of good faith, using due diligence and refraining from using the Website in any way that could prevent, damage or deteriorate the normal functioning of the Website. , the goods or rights of CUCOS BABY, its suppliers, the rest of the users or in general of any third party.

Specifically, and without this implying any restriction to the previous section, while using the Website, the User is obliged to:

a) Provide truthful information about the data requested in the registration or ordering form, and keep them updated.

b) Not to introduce, store or disseminate on or from the Web, any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence, discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general current regulations.

c) Do not introduce, store or disseminate through the Web any program, data, virus, code, or any other electronic device that is likely to cause damage to the Web, in any of the services, or in any equipment, system or networks.

d) Not carry out advertising or commercial exploitation activities through the Web, and not use its contents and information to send advertising, or send messages for any other commercial purpose, or collect or store personal data of third parties.

e) Do not use false identities, or impersonate the identity of others in the use of the Web or any of its services.

Terms of use 

The access and use of the website grants the condition of user of the Web and implies full acceptance of these conditions of use. In case of non-acceptance, please do not use the Web.